E Commerce Project Manager Operations (F/H)

  • Société : Christian Dior Couture SA
  • Pays / Region : France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Digital
  • Expérience requise : Minimum 2 ans
  • Référence : CDC04425
  • Date de publication : 30.03.2021


As part of the development of its e-commerce activities, Christian Dior Couture underlined the need for the function of a project manager operations.

Within the eCommerce department, reporting to the eCommerce Manager Special Projects & Operations, you will carry out the following missions:

  • Co-lead projects to concept, design and execute new delivery services, carriers and digital services in strong collaboration with the supply chain team
  • Manage and evolve onsite delivery communication touchpoints (e.g. checkout, myaccount and navigation) together with digital and IT product owners in alignment with requirements given by international business teams
  • Follow the monitoring of carrier performance and quality together with supply chain teams centrally and in exchange with local markets. Prepare and share high-level reporting to digital management. Compare service promises with actual performance and derive actions/projects for the digital roadmap.
  • Manage, document and evolve of packaging experience and standard globally together with supply chain as well as communication teams
  • Conduct regular benchmark of competitors delivery & packaging experience to derive best practices for Dior's digital roadmap
  • Accompany new warehouse openings or warehouse relocations from digital perspective managing impacts on customer experiences together with supply chain
  • Participate to LVMH seminars and represent Dior digital teams within LVMH taskforces together with the manager


With a higher education at BAC + 5 level (University, Business School, Engineering School), you have at least 3-5 years of professional experience in the world of luxury and ideally in the field of delivery experience or operations.

The qualities required for this position are:

  • Innovation driven and customer-oriented mindset
  • Understanding of digital needs and processes
  • Outstanding interpersonal skills
  • Deeply rooted team spirit and « taste » for the international context
  • Autonomy, proactivity and force of proposal
  • Adaptability and agility
  • Willingness to innovate, change and adapt approaches
  • Excellent understanding of Office tools (Word, Excel, Powerpoint)
  • Excellent written and spoken English skills, French skills are a plus

Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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