Styliste/Personnal Shopper (F/H)

  • Société : 24 Sèvres
  • Lieu : France
  • Secteur d'activités : Distribution sélective
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Marketing
  • Expérience requise : Minimum 2 ans
  • Référence : 24S00098
  • Date de publication : 08.03.2019


24 Sèvres is the new luxury and fashion multi-brand e-commerce site of the LVMH Group. Launched in June 2017, we are currently looking for a Stylist to join our team and help us to develop our business


About us:

24 Sèvres is an exclusive, curated selection of over 200 luxury womenswear brands (including Louis Vuitton, Christian Dior and Chloé and Valentino) embodying the spirit of the French fashion capital, state-of-the-art virtual windows offering the most innovative and attractive online presentation on the market, standout customer service.



Reporting to the head of VIC services, the Stylist will be responsible for driving sales, increasing customer conversion and retention by providing a consistently superior level of service as well as introducing new customers to 24 Sevres and creating loyalty.  


Primary Responsibilities/Accountabilities:


1 - Sales and Services


  • Drive revenue through sales and intangible revenue through customer retention and satisfaction
  • Establish strong personal relationships with clients to encourage customer loyalty and increase sales
  • Construct clear and accessible lines of communication in line with 24 Sevres communication strategy for current and prospective clients
  • Optimize the customer experience through personalized, premium, high-touch service
  • Grow spends of existing client base to VIP level
  • Respond to all customer queries and needs effectively and efficiently, acting with a sense of urgency to deliver results
  • Collaborate with Head of VIP to devise and implement effective customer outreach methods to engage potential customers and reconnect with lapsed customers
  • Build the partnership with partners (brands, hotels, clubs, all contacts that could be useful to the business)
  • Recognize and avert probability of lapsed customers via outstanding service and consistent communication
  • Maintain base of global contacts


2 - Events


  • Contribute to our events organization, participate to each event and actively engage with the guests


3 - General approach to the role


  • Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
  • Act as a business owner and mentor to junior team members
  • Maintain and develop a comprehensive knowledge of industry leaders
  • Ensure 24 Sevres customer-centric approach is followed


  • Bachelor's degree and experience as a Personal Stylist or commissioned sales associate in fashion and luxury goods retail with an established clientele
  • Client portfolio (min.100) clients
  • Demonstrated appreciation and understanding of the importance of customer care as a function of the business
  • Strong motivation and capacity to lead by example, inspiring productivity and results
  • Proven track record of constantly raising the bar, elevating service levels and driving sales
  • Keen understanding of luxury client attributes, needs and expectations
  • Superior market, product and brand awareness, and exceptional ability to match this knowledge to customers' needs
  • Excellent English verbal and written communication skills
  • Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
  • Autonomous self-starter and confident decision-maker, able to work independently and as part of a team
  • Written and spoken fluency in at least one other foreign language would be a distinct advantage

Distribution sélective

Parce que chaque client est unique, les enseignes de Distribution sélective du Groupe offrent à chacun une expérience d'achat à la hauteur de ses aspirations.

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