Stage - EMEA After-Sales Service & Quality - Janvier 2020

  • Société : Celine Europe
  • Pays/Région: France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Stage
  • Métier : Retail / Magasin
  • Expérience requise : Débutant
  • Référence : CELI01727
  • Date de publication : 25.11.2019


Role and missions:


  • Ensure the excellency of the After sales service for all product categories (Leather goods, Ready to Wear, Costume/fine Jewellery and sunglasses) in line with client requests
  • After Sales:
    • Store management and accountable for claim follow up during the whole repair process.
    • Repair centre key contact in order to ensure the lead lime execution.
  • Quality:
    • Being able to give immediate feedback on recurrent quality issues to product development and industrialization team for corrective actions.
  • Maintain close relations with stores and sales teams.
  • Provide support on the ongoing projects led by the EMEA After Sales & Quality coordinator.




  • Last year in master's degree, engineer or business high school with a specialization in Quality field.
  • Autonomous, serious, result oriented, detailed oriented, agile and strong interest for Quality.
  • Cooperative with good team work and solid communication skills.
  • Fluent in English, Italian knowledges would be a plus.
  • Advanced user of MS office (i.e. Excel, Power Point) and at ease with the use of Internet tools.



  • Gain international experience and build up knowledge on both business processes as well as technical expertise on luxurious goods.
  • Collaborate with different departments (e.g. Retail, Quality, Operations, Training, Product) allowing the trainee to have a broad point of view on several aspects of the Maison.
  • Work on increasingly challenging environment and engaging projects.

Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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