Senior Sales Associate (Mandarin Speaking)

  • Société : Chaumet UK
  • Lieu : United Kingdom
  • Secteur d'activités : Montres & Joaillerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : CHAU00539
  • Date de publication : 08.07.2019


Permanent employment contract
Position based in London

Located in the heart of the Place Vendôme, Paris, the Maison Chaumet is a key player in t e luxury goods market and has been the epitome of excellence in Parisian jewellery since its founding in 1780. Thanks to its exceptional savoir-faire passed down from one generation to the next, Chaumet's history has always been entwined with the history of France.

As a Senior Sales Associate you are a recognized referent for your polyvalence, your performance and your autonomy in carrying out your missions. You will play an  exemplary role in the team and act as a real ambassador of the Maison through all the missions entrusted to you.

Main responsibilities:

1/ Being Ambassador of the Maison to all our customers: 

- Sharing a moment with your customer: deciphering for knowing and understanding, asking questions, watching and listening
- Offering a suitable selection and helping the customer to make his or her decision
- Taking customers on an emotional journey and help them discover the world of Chaumet, a Maison that has strong values and 238 years of history

2/ Contributing to the boutique's commercial development by finding new customers and retaining existing ones:

- Participating actively in developing the customer database and the Maison's CRM tools
- Creating new opportunities after concluding sales and developing your own customer portfolio
- Soliciting our customers and prospects to go even further into their "immersion into Chaumet" by inviting them, when appropriate, to events organized by the Maison.
- Cultivating your network, going even further by creating ties with intermediaries liable to enable us to discover new customers

3/ Integrating a collective history and taking part in the life of the boutique:

- Contributing to attaining the boutique's collective targets by working in tandem with other sales staff.
- Actively participating in team meetings (suggestions, proposals) as well as in challenges, events and occasional activities.
- Contributing to customer feedback and different reports requested by EMEA headquarters
- Ensuring that security guidelines, cash-desk procedures and stock management rules are applied.
- Giving support to more junior sales staff in their phone and written contacts with VIC.
- Accompanying integration of newcomers to the team.

4/ Depending on your development and attaining your objectives, you may also be given responsibilities in occasional missions such as:

- Visual Merchandising: creating display windows and counters in collaboration with the - Visual Merchandising team
- Stock management: resupplying and servicing boxes in collaboration with Central
- Stock and other boutiques in the network.
- After-sales management, liaising with International After-Sales Services
- In Store Trainer role: passing on messages from the Training team to the rest of the sales team.
- Assuming certain responsibilities in the absence of the boutique's management: drawing up daily and weekly reports, opening, closing and managing the cash-desk, monitoring staff rotas, following up on proximity partnerships (hotels, etc.)


Minimum 6 years' experience in a retail position in the world of luxury goods
A strong appetite for field work, client and result oriented, an expert negotiator with a good business sense
A high level of autonomy in conducting your missions
Relational and situational intelligence, the capacity to listen and empathy
Artistic and cultural sensitiveness, storytelling qualities, excellent written and oral expression
The capacity to represent the Maison
Fluency in English and Mandarin

Montres & Joaillerie

Activité la plus récemment mise en place, le secteur des Montres & Joaillerie rassemble des Maisons de premier plan aux positionnements complémentaires.

Découvrir le secteur d’activité