Senior Sales Associate Chaumet - MADRID

  • Société : Chaumet International SA
  • Lieu : Spain
  • Secteur d'activités : Montres & Joaillerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : CHAU00417
  • Date de publication : 18.10.2018


Permanent position based in Madrid. Main responsibilities: 1/ Being an Ambassador of Chaumet to all our customers: - Creating an "immersion in Chaumet": giving a warm and sincere welcome - Offering a suitable selection and helping the customer to take his or her decision - Sharing the passion for a Maison imbued with a culture of strong values and 238 years' history, taking customers on an emotional journey for discovering the world of Chaumet - Personifying Chaumet's values 2/ Contributing to the boutique's commercial development by finding new customers and retaining existing ones: - Participating actively in developing the customer database and the Maison's CRM tools - Creating new opportunities after concluding a sale and developing your own customer portfolio - Soliciting our customers and prospects to go even further into their "immersion into Chaumet" by inviting them, when appropriate, to events and customer evenings organized by the Maison. - Cultivating your network 3/ Integrating a collective history and taking part in the life of the boutique: - Contributing to attaining the boutique's collective targets by working in tandem with other sales staff - Actively participating in team meetings (suggestions, proposals) as well as in challenges, events and occasional activities - Contributing to customer feedback and different reports requested by EMEA headquarters - Ensuring that security guidelines, cash-desk procedures and stock management rules are applied - Giving support to more junior sales staff - Accompanying integration of newcomers to the team 4/ Depending on your development and attaining your objectives, you may also be given responsibilities in occasional missions such as: - Visual Merchandising: creating display windows and counters in collaboration with the Visual Merchandising team - Stock management - After-sales management, liaising with International After-Sales Services - Training via an In Store Trainer role - Assuming certain responsibilities in the absence of the boutique's management: drawing up daily and weekly reports, opening, closing and managing the cash-desk, monitoring staff rotas, following up on proximity partnerships (hotels, etc.)


- Minimum 6 years' experience in a retail position in the world of luxury goods - A strong appetite for field work, client and result oriented, an expert negotiator with a good business sense - A high level of autonomy - Relational and situational intelligence, the capacity to listen and empathy - Artistic and cultural sensitiveness, storytelling qualities, excellent written and oral expression - The capacity to represent the Maison - Fluency in Spanish and English (Mandarin is a plus)

Information à l'attention des candidats

Chaumet is part of the LVMH Group (Moët Hennessy - Louis Vuitton)

Montres & Joaillerie

Activité la plus récemment mise en place, le secteur des Montres & Joaillerie rassemble des Maisons de premier plan aux positionnements complémentaires.

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