Senior Sales Associate - Chaumet Dubai Mall

  • Société : Chaumet Middle East
  • Lieu : United Arab Emirates
  • Secteur d'activités : Montres & Joaillerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : CHAU00511
  • Date de publication : 02.06.2019


Senior Sales Associate 
Permanent employment contract
Position based in Dubai Mall

As a Senior Sales Associate you are a recognized referent for your polyvalence, your performance and your autonomy in carrying out your missions. You will play an exemplary role in the team and act as a real ambassador of the Maison through all the missions entrusted to you.

Main responsibilities:

1/ Being Ambassador of the Maison to all our customers:

- Sharing a moment with your customer: deciphering for knowing and understanding, asking questions, watching and listening
- Creating an "immersion in Chaumet": giving a warm and sincere welcome
- Offering a suitable selection and helping the customer to take his or her decision: answering objections, and identifying "buy" signals
- Sharing the passion for a Maison imbued with a culture of strong values and 238 years' history, taking customers on an emotional journey for discovering the world of Chaumet
- Personifying Chaumet's values by means of established customs and a dress code.

2/ Contributing to the boutique's commercial development by finding new customers and retaining existing ones:

- Participating actively in developing the customer database and the Maison's CRM tools by consulting and updating customer files
- Creating new opportunities after concluding a sale and developing your own customer portfolio.
- Soliciting our customers and prospects to go even further into their "immersion into Chaumet" by inviting them, when appropriate, to events and customer evenings organized by the Maison.
- Cultivating your network, going even further by creating ties with intermediaries liable to enable us to discover new customers.

3/ Integrating a collective history and taking part in the life of the boutique:

- Contributing to attaining the boutique's collective targets by working in tandem with other sales staff.
- Actively participating in team meetings (suggestions, proposals) as well as in challenges, events and occasional activities.
- Contributing to customer feedback and different reports requested by EMEA headquarters
- Ensuring that security guidelines, cash-desk procedures and stock management rules are applied.
- Giving support to more junior sales staff in their phone and written contacts with VIC.
- Accompanying integration of newcomers to the team.

4/ Depending on your development and attaining your objectives, you may also be given responsibilities in occasional missions such as:

- Visual Merchandising: creating display windows and counters in collaboration with the Visual Merchandising team
- Stock management: resupplying and servicing boxes in collaboration with Central Stock and other boutiques in the network.
- After-sales management, liaising with International After-Sales Services
- Training via an in-store Trainer role: passing on messages from the Training team to the rest of the sales team.
- Assuming certain responsibilities in the absence of the boutique's management: drawing up daily and weekly reports, opening, closing and managing the cash-desk, monitoring staff rotas, following up on proximity partnerships (hotels, etc.) ...



  • Minimum 6 years' experience in a retail position in the world of luxury goods



  • A strong appetite for field work, client and result oriented, an expert negotiator with a good business sense



  • A high level of autonomy in conducting your missions on everyday levels



  • Relational and situational intelligence, the capacity to listen and empathy



  • Artistic and cultural sensitiveness, storytelling qualities, excellent written and oral expression



  • The capacity to represent the Maison



  • Fluency in English




Montres & Joaillerie

Activité la plus récemment mise en place, le secteur des Montres & Joaillerie rassemble des Maisons de premier plan aux positionnements complémentaires.

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