The Sales Associate works together with other sales associates and Store Management to reach the selling objectives and develop a high-quality relationship with the clients, and promote the brand Emilio Pucci.
Main activities and responsibilities
Sales and customer service
> Manage to achieve sales goals set by the Store Manager.
> Contribute to a "top level" customer service, in all aspects, in order to meet effectively any request of clientele.
> Collect, Gather and analyse CRM data in order to leverage the existing client database
> Develop retail excellence behaviours such as personal relationships with customers, individual followup of the clientele, after-sales quality issues, selling ceremony...
Visual Merchandising and Image
> Contribute to display set-up for windows and interiors, following and executing meeting guidelines communicated by Visual Merchandising Manager.
> Respect carefully the behaviours expected in the Store in terms of dress code, standing, customer approach, selling ceremony
Promotion and product knowledge
> Support the promotion campaigns in the store (special events, Press presentations, ...) to develop the brand, the store and the collections on a local level
> Maintain an excellent knowledge of the products and collections by taking part to special trainings organised by the store management and the Buying department
> Develops a very good knowledge of the Luxury market and competitors
Organization and stock
> Contribute to controlling and managing the stock, respecting the guidelines of the Maison.
> Perform all requested tasks related to daily Store' operations (petty cash, bank accounting, opening and closing financial procedures, small maintenance, etc.) together with the store manager
> 3-5 years selling experience in Luxury/fashion industry
> Selling experience in RTW and accessories
> Excellent selling and communication skills
> Permanent care to details and result-oriented
> Positive attitude and reliable behaviour
> Computer skills and retail management system knowledge
> Fluent English, Italian
> CHINESE mothertongue