Sales Associate based in London

  • Société : Chaumet UK
  • Pays / Region : United Kingdom
  • Secteur d'activités : Montres & Joaillerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : CHAU00706
  • Date de publication : 12.01.2021

Poste

Located in the heart of the Place Vendôme, Paris, the Maison Chaumet is a key player in the luxury goods market and has been the epitome of excellence in Parisian jewellery since its founding in 1780. Thanks to its exceptional savoir-faire passed down from one generation to the next, Chaumet's history has always been entwined with the history of France.

As a Senior Sales Associate you are a recognized referent for your polyvalence, your performance and your autonomy in carrying out your missions. You will play an exemplary role in the team and act as a real ambassador of the Maison through all the missions entrusted to you.

 

Main responsibilities:

 

1/ Being Ambassador of the Maison to all our customers:

  • Sharing a moment with your customer and understanding his/her needs
  • Offering a suitable selection and helping the customer to make his/her decision
  • Taking customers on an emotional journey and help them discover the world of Chaumet

2/ Contributing to the boutique's commercial development by finding new customers and retaining existing ones:

  • Participating actively in developing the customer database and the Maison's CRM tools
  • Creating new opportunities after concluding sales and developing your own customer portfolio
  • Soliciting our customers and prospects to go even further into their "immersion into Chaumet" by inviting them, when appropriate, to events organized by the Maison

3/ Integrating a collective history and taking part in the life of the boutique:

  • Contributing to attaining the boutique's collective targets by working in tandem with other sales staff
  • Actively participating in team meetings (suggestions, proposals) as well as in challenges, events and occasional activities
  • Contributing to customer feedback and different reports requested by EMEA headquarters
  • Ensuring that security guidelines, cash-desk procedures and stock management rules are applied

4/ You may also be given responsibilities such as:

  • Visual Merchandising: creating display windows and counters in collaboration with the Visual Merchandising team
  • Stock management: resupplying and servicing boxes in collaboration with Central Stock and other boutiques in the network
  • After-sales management, liaising with International After-Sales Services
  • In Store Trainer role: passing on messages from the Training team to the rest of the sales team
  • Assuming certain responsibilities in the absence of the boutique's management: drawing up daily and weekly reports, opening, closing and managing the cash-desk, monitoring staff rotas, following up on proximity partnerships (hotels, etc.)

Profil

  • Minimum 6 years' experience in a retail position in the world of luxury goods
  • Expertise in jewellery sales is an asset
  • A strong appetite for field work, client and result oriented, an expert negotiator
  • A high level of autonomy in conducting your missions
  • Relational and situational intelligence, the capacity to listen and empathy
  • Artistic and cultural sensitiveness, storytelling qualities, excellent written and oral expression
  • The capacity to represent the Maison
  • Fluent English
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Montres & Joaillerie

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