Operations Manager Turkey

  • Société : Christian Dior Istambul M.A.S.
  • Lieu : Turkey
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : CDC01700
  • Date de publication : 16.04.2018


Christian Dior Couture operates two stores in Turkey, in Istinye Park and Zorlu Center.

The Turkish market is managed by the Mediterranean Zone, based in Paris. This position directly reports to the Finance Manager of the zone, with functional support to the store managers.

The Operations Manager is responsible for the overall management of the stores operations, staff, merchandise, and customer service.  The operations manager will also be responsible for maintaining and achieving operational and merchandising standards and goals, and developing associates as needed.

In this context, Operations Manager will participate to the development and growth of the subsidiary in the following aspects:

  • Policies and procedures
  • Store Facility
  • Logistics
  • Accounting and financials
  • Inventory Management
  • Legal and Administrative
  • Store opening



  • Policies and procedures:
    • Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material
    • Train newcomers to Dior retail procedures and cash desk operations
    • Prepare Monthly Internal Control reports
  • Store Facility:
    • Manage the store facility: cleaning, repair, maintenance
    • Serve as direct liaison between all sub-contractors and vendors to verify work standard and condition of store
  • Logistics:
    • Oversee all processing of shipments, transfers, and consignments
    • Follow-up of deliveries with freight forwarder and customs' broker
    • Coordination with accounting back office, follow-up of KPI's
  • Accounting and financials
    • Pre-check store invoices, and any required documentation according to the internal Purchase procedure
    • Follow-up sales reconciliation between Dior System, and e-invoice/E-archive portals
    • Follow-up anti-money laundering compliance
    • Verify cash vs sales reconciliations
    • Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances)
    • Annual external audit: reply to any queries from auditors, together with Finance Manager
  • Inventory Management:
    • Manage, facilitate, and ensure completion of all inventories and cycle counts
    • Validate stock adjustments
    • Investigate with head office on any discrepancies in receptions or stock transfers
    • Organize stock destructions
    • Follow-up repairs of defective or damage goods, from store stock or from after-sales
    • Organize Family Sales
  • Legal and Administrative
    • Follow-up contract expiry and renewals
    • Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves
    • Comply with administrative declarations needed in current or future stores
    • Coordinate with Dior legal department and local advisors
  • Store opening
    • Coordinate with Dior architecture department and local suppliers in any store opening / renovation project
    • Follow-up related administrative aspects


Master in Management with 5 to 10 years experience. Retail experience / notions of accounting  appreciated.

Professional English. Professional Excel.


Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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