Key Account Manager H/F

  • Société : LVMH Client services
  • Lieu : France
  • Secteur d'activités : Autres activités
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Ventes
  • Expérience requise : Minimum 2 ans
  • Référence : LVMHCS00024
  • Date de publication : 12.07.2018

Poste

LVMH Client Services est le centre de contact d'excellence et d'expertise au service des Maisons du groupe. Nous recherchons des ambassadeurs passionné.e.s par la mode et l'innovation pour nous rejoindre. Afin d'accroitre nos équipes, nous recrutons actuellement un : Key Account Manager H/F Under direct responsibility of Head of KAM, the Key Account Manager will be in charge of integrating new Maisons in the SCS and managing the on-going relationship/partnership with them: In accordance with rules and principles defined by CSC Head and with LVMH guidelines, Key Account Manager will: >  Develop partnership with Maisons >  Ensure operational and commercial interface >  Manage projects >  Promote each brand identity and teams implication Commercial & Project Management The key account manager is in charge of integrating new Maisons, extension of geographical scope, extension of service scope. He/she defines and organizes project plans by coordinating all stakeholders. He/she also guarantees the deployment follow-up and the coordination of all project stakeholders. Development of partnership with Maisons The Key Account Manager creates and maintain confidence relation with Maison: >  Identify key interlocutors inside of each Maison and proactively maintain the relation with them by ensuring a close relation and formal/informal contacts >  Promote client service image inside of each Maison and reinforce their operational interlocutors implication regarding the service by communicating on service needs He/she also develops client service offers by assisting Maisons omnichannel transformation: >  Identify Maisons needs, design new services and formalize services proposals >  Share experience feedbacks and spread CSC expertise on client experience and remote client relation themes >  Be clients ambassador regarding Maisons internal teams by sharing clients insights (Voice of Customer-Customer feedback) >  Contribute to internal Maisons projects by identifying impacts on client service (digital projects, clienteling, etc.) Guarantying operational and commercial interface The key account manager takes care of information collect and operational interface with métiers interlocutors >  Collect required information for CSC services >  Spread information in a structured way inside of each client service teams, make sure they appropriate it well >  Contribute to definition and improvement of treatment process with brands by relying on CSC process and quality manager He/she guarantees service performance for each Maison >  Ensure that the service contract is respected by client services internal teams >  Define actions plans and follow their implementation He/she also manages economics decisions >  Follow service budgets >  Suggest and negotiate budgetary adjustments

Profil

Master Degree in Business and Management Minimum 5 years' experience in account management or consulting and/or marketing services (digital, CRM, 360 omnichannel customer experience) Prior luxury environment experience or at least retail in consumer goods experience
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Autres activités

LVMH fédère autour de ce pôle d’activités des Maisons qui, toutes, partagent quête d’excellence, passion pour la culture et l’art de vivre.

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