JWA Product Trainer

  • Société : Bulgari Mexico
  • Lieu : Mexico
  • Secteur d'activités : Montres & Joaillerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : BULG03130
  • Date de publication : 09.09.2018

Poste

This position is responsible for developing, delivering, and maintaining training initiatives that will increase brand and product knowledge. The Trainer will work closely with Regional Retail Managers to develop a comprehensive training program for retail businesses and wholesale. The trainer will support achievement of sales goals and qualitative client experience through effective training.

Responsibilities:

>  Conduct and develop training seminars and initiatives.
>  Deliver in-store and off-site training sessions around products and soft skills (e.g. S@B)
>  Organize on-boarding for new BVLGARI Boutiques.
>  Develop training tools, materials and collateral.
>  Implement and administer the FHH training "certification" program for CAs whom are not certify.
>  Partner with Store Managers in training implementation plans, needs and follow up.
>  Train the Trainer- Responsible for training Boutique Managers and CAs to provide in-store trainings.
>  Closely follow and monitor the Mystery Shopping program to meet brand objectives.
>  Set a training plan that outlines all action steps and resource requirements to meet Watch and Accessories Brand Ambassador's program.
>  Constantly coach the sales team on how to deliver a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude) by observing the sales floor and providing feedback accordingly.
>  Track training, certification, attendance and completion of Centrally Delivered Trainings and E-Learning courses for Client Advisors.
>  Work closely in supporting After Sales service team in the implementation of any existing and/or new training platform.
>  Guarantee the correct application of company norms and procedures (Voice of the client, etc).




Profil

Qualifications:

  • 5+ years' experience developing and implementing retail training programs, ideally in watches or jewelry
  • Experience organizing and leading training seminars
  • Experience creating online/digital training tools
  • Experience teaching sales, business, product, technical or solution-based materials
  • Practical knowledge of modern electronic education delivery channels (e-Learning) and systems
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Ability to travel up to 75%
  • Ability to think strategically, make sound decisions and put in place the proper business actions
  • BOLD sense of initiative
  • Knowledge of Spanish and English at fluent level, Portuguese is a plus but not necessary
  • Knowledge of Microsoft Office programs: Excel, Word, PowerPoint

Personal Competencies:

  • Team building, Managerial effectiveness as well as Empowering and Coaching
  • Initiative, Innovation and Planning
  • Communication
  • Client centric mentality
  • Business awareness
Postuler

Montres & Joaillerie

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