JWA Product Trainer

  • Société : Bulgari Mexico
  • Lieu : Mexico
  • Secteur d'activités : Montres & Joaillerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : BULG03130
  • Date de publication : 09.09.2018


This position is responsible for developing, delivering, and maintaining training initiatives that will increase brand and product knowledge. The Trainer will work closely with Regional Retail Managers to develop a comprehensive training program for retail businesses and wholesale. The trainer will support achievement of sales goals and qualitative client experience through effective training.


>  Conduct and develop training seminars and initiatives.
>  Deliver in-store and off-site training sessions around products and soft skills (e.g. S@B)
>  Organize on-boarding for new BVLGARI Boutiques.
>  Develop training tools, materials and collateral.
>  Implement and administer the FHH training "certification" program for CAs whom are not certify.
>  Partner with Store Managers in training implementation plans, needs and follow up.
>  Train the Trainer- Responsible for training Boutique Managers and CAs to provide in-store trainings.
>  Closely follow and monitor the Mystery Shopping program to meet brand objectives.
>  Set a training plan that outlines all action steps and resource requirements to meet Watch and Accessories Brand Ambassador's program.
>  Constantly coach the sales team on how to deliver a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude) by observing the sales floor and providing feedback accordingly.
>  Track training, certification, attendance and completion of Centrally Delivered Trainings and E-Learning courses for Client Advisors.
>  Work closely in supporting After Sales service team in the implementation of any existing and/or new training platform.
>  Guarantee the correct application of company norms and procedures (Voice of the client, etc).



  • 5+ years' experience developing and implementing retail training programs, ideally in watches or jewelry
  • Experience organizing and leading training seminars
  • Experience creating online/digital training tools
  • Experience teaching sales, business, product, technical or solution-based materials
  • Practical knowledge of modern electronic education delivery channels (e-Learning) and systems
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Ability to travel up to 75%
  • Ability to think strategically, make sound decisions and put in place the proper business actions
  • BOLD sense of initiative
  • Knowledge of Spanish and English at fluent level, Portuguese is a plus but not necessary
  • Knowledge of Microsoft Office programs: Excel, Word, PowerPoint

Personal Competencies:

  • Team building, Managerial effectiveness as well as Empowering and Coaching
  • Initiative, Innovation and Planning
  • Communication
  • Client centric mentality
  • Business awareness

Montres & Joaillerie

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