IT System Engineer H/F

  • Société : Celine Europe
  • Pays/Région: France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Tech. de l'information/Systèmes d'information
  • Expérience requise : Minimum 5 ans
  • Référence : CELI01689
  • Date de publication : 16.10.2019

Poste

PURPOSE OF THE POSITION 

IT Engineering:

  • Participate in maintaining operating systems, storage and virtualization platforms in operational conditions.
  • Define the architecture of the system infrastructures (Windows, linux,) and storage.
  • Check and analyze the technical impacts of the new solutions and their coherence with the existing architectures and our means of exploitation (teams, suppliers, organization, support, exploitation)
  • Define and manage the technical standards ("core model") of systems and storage infrastructures.
  • Define and manage the associated repository (tools, process, standards, security, ...)
  • Do a regular IT reporting on projects, based on KPIs, Risks
  • Being in support of CELINE projects: upstream during design and then during deployment
  • Contribute to the design steps of projects (technical advice, recommendations) and during deployment. Check that standards are considered in the projects conducted. If necessary, setup models
  • Ensure a technological review and developments in its field and propose innovative choices.

 Support

  • Ensure the Level 3 support & administration on IT Infrastructure
  • Be the link between Corporate support organization, Zones & Partners. Provide 2nd/3rd level troubleshooting in case of incidents.
  • To follow up all application issues identified by users. To work with IT Support teams to ensure incidents opened locally are well managed/escalated.
  • Ensure the User Satisfaction by putting in place KPIs and improvement plans
  • Be the leader of systems knowledge management across the different level of IT support (Thru the completion of a knowledge base)
  • To regularly audit to ensure that applications are performant and functional. Suggest IT Architectures and Process improvement plans

 Budgeting

  • To compare and suggest the best solutions adapted to the defined budget

 External suppliers

  • To manage contracts and relationships with external suppliers
  • To verify and update Service Level Agreements (SLA) within 3rd parties managed
  • To coordinate usage of external suppliers

 Special Projects

  • To work on specific projects to be defined upon the country(s) of competency
  • To work on the deployment of our infrastructure strategy
  • Ensure the support L3 on the Infrastructure of CELINE
  • Ensure the innovative IT project and support for the Stores

Profil

  • Strong and effective interpersonal communication skills essential
  • Work on International IT Services
  • Autonomy with good reporting skills
  • Focused on objectives and mid-long-term results
  • Able to work in a fast-paced demanding environment
  • A flexible, intuitive and proactive approach, capable of dealing with ambiguity
  • Fluent English spoken and written
  • Working on knowledge management and entrepreneurial mindset
  • Team spirit, organized, voluntary, good relationship, ability to popularize technical terms
  • Having notions of project management and coordination of outsourcing
  • Excellent general knowledge of / Windows 2016, Azure, Active Directory, Office 365   

 

Postuler

Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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