Global Retail Training Manager

  • Société : Rimowa France
  • Lieu : France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 5 ans
  • Référence : RIM00022
  • Date de publication : 09.12.2018

Poste

POSITION

RIMOWA has a unique opportunity for a training manager to join the team to support on the development and implementation of retail learning programmes to embed a first-in-class team and client experience within the brand, leading to excellent commercial results. The manager will primarily be responsible for developing a training pathway strategy and subsequently driving its implementation together with regional teams. A key focus will be the implementation of a digital learning strategy and associated platform. You will train and coach our managers and client advisors to become ambassadors of brand values, culture and products. You will define the roll-out plan to best contribute to business growth, answering to the needs of the stores through selling skills, product training and active coaching, coupled with e-learning. A key partner to senior leaders in influencing change, the retail training manager will facilitate building a client centric mindset, driving the in-store experience and creating a culture of service excellence.

 

RESPONSIBILITIES

  • Create retail training roadmap and drive its implementation
  • Create an in-store coaching culture
  • Develop new training tools for stores (e.g. in store toolkit, especially e-learning tools etc.)
  • Act as key partner to regional directors and store managers in coaching their teams
  • In collaboration with marketing, actively facilitate product training, including new launches, for store population
  • Monitor the quality and impact of all in-store training via follow up & shop floor presence to ensure true retention of training contents
  • Act as a platform for sharing best practices across regions
  • Leverage client feedback and mystery shopping results
  • Reporting on trends & KPIs to senior team
  • Lead by example

Profil

We would like to speak to professionals who possess a Bachelor's degree in conjunction with at least 5 years' experience in in developing and implementing a training strategy based on client-centric mindset, within an international environment. Furthermore:

  • Experience in working with digital learning solutions highly desired
  • Creative, curious and entrepreneurial mindset to help develop and drive new initiatives
  • Strong commercial mindset / familiarity with business analysis and KPIs
  • Exceptional & effective communication skills, both verbally and in writing
  • Proven capability to coach and influence others
  • Capability to deliver feedback at any level of the organisation
  • Superior organisation & planning skills
  • Ability to work independently and within a team
  • Previous experience in (luxury) retail a must
  • Additional languages considered a strong plus
  • Passion for retail & travel
Postuler

Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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