Would you like to join a dynamic and multicultural Service Centre environment, while also working for the world's most prestigious luxury brand?
Based in Brussels, and providing support to our clients in 23 countries, and in 14 official languages, Louis Vuitton's Client Service Centre is seeking passionate, dynamic and multilingual people to join our diverse team to provide exceptional customer service to clients from across Europe and to explore the digital world of Louis Vuitton!
Your day to day role:
As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will be responsible for answering all incoming contacts from clients via multiple platforms (phone, email & written social media). Also, ensuring that you develop a loyal client based and maximize each sales opportunity while working toward goals set forth by the brand.
We are looking for candidates mastering German and with a good command of English (oral and written). Being fluent in Polish would be an asset.
The ideal candidate will possess a previous experience in the Luxury Retail/Hospitality industry and has a strong passion for the luxury universe. This position also requires great familiarity with IT tools and strong interpersonal skills.
Information à l'attention des candidats
Upon joining, you will be provided two weeks of paid training and given the adequate tools to provide expert advice and guidance to all client inquiries. In addition, by joining Louis Vuitton, you will receive a generous benefits package, including but not limited to medical coverage, private retirement/insurance plan, employee referral bonus program, and employee discounts. You will have the opportunity to work with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.
Working Hours: 38 hours/week on a rotational shift pattern. Please be advised that this will include evening shifts, as well as availability to work both weekends and public holidays.
Application process: If your application is selected by our HR team, you will be invited to complete a pre-recorded video interview as the first step of our recruitment process.