Europe Training Manager (F/H)

  • Société : Guerlain
  • Lieu : France
  • Secteur d'activités : Parfums & Cosmétiques
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Marketing
  • Expérience requise : Minimum 5 ans
  • Référence : GUER01379
  • Date de publication : 15.02.2019




Guerlain Regional Training Manager:

Define with Central team, support and supervise European countries (export and subsidiaries) in their Beauty Consultant and Retail Training Strategy.

  • Define the annual training objectives, priorities and training programs
  • Lead and assist the local Trainers (Recruitment, Coaching, Training Support/Aid, etc)
  • Review and enhance training content, input the regional needs into the development in Central
  • Monitor and evaluate the effectiveness of Training programs
  • Regional training and follow-up of special skincare institute techniques and methods
  • Develop and execute local seminars in coordination with the local trainers and Brand managers

Support European markets in their performance management and business development, through the monitoring & support of practices, tools and processes defined by / with Central, such as :

  • Sell out performance KPI's on BC performance
  • Retail performance processes and tools
  • BC professionalization program & award programs
  • Organize and conducts regional seminars on Retail & Training Development, as well as Regional



  • Act as a brand ambassador
  • Bring clients into the GUERLAIN universe through authentic storytelling about our products and heritage.
  • Embody GUERLAIN codes & attitudes and demonstrate attention to detail at the POS
  • Create an engaging shopping experience for each client through the GUERLAIN Selling Ceremony.
  • Take ownership of the counter
  • Guarantee the perfect presentation of the counter in terms of merchandising, grooming, and shop floor.
  • Check, correct and maximize the merchandising.
  • Educate on the GUERLAIN make-up universe and convey your passion.
  • Participate in PR activities when requested
  • Management of the European make-up artist team and supervise the regional make-up expert program


ATTITUDE & SKILLS                    

  • Passionate, you transmit our passion to our BCs and you provide exceptional service to our clients and convey your passion through each client interaction.
  • Empathetic, your smile creates a positive atmosphere for our Beauty Advisors, clients and your team
  • Positive, you have a "can-do" attitude and challenge yourself to go beyond expectations.
  • Attuned to the luxury universe, you make no compromise on details and service.
  • Team player, you work in a collaborative way within the teams
  • Ability to make client feel at ease.
  • Comfortable with travelling and working in different type of POS, with different teams.
  • Leadership by example


  • Fluent in English, you are able to serve clients from different countries and cultures.
  • High level of comfort with Microsoft Office application
  • Extraordinary level of attention to detail
  • Excellent organization
  • Knowledge and understanding of retail environment
  • Strong initiative, customer service focus and excellent interpersonal skills
  • Ability to work independently, prioritize and handle multiple deadlines
  • Based in the Levallois regional office, with approximately 70% travel throughout Europe

Parfums & Cosmétiques

Acteur mondial majeur dans le parfum, le maquillage et le soin, le pôle Parfums & Cosmétiques regroupe grandes Maisons historiques et jeunes marques à fort potentiel.

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