E-COMMERCE EXECUTIVE - W/M - Dubaï #GUER02181

Poste

KEY MISSIONS:

Assisting in the launch the first E-COM in KSA and secure the growth of the channel. This function will ensure 360 optimizations across all distribution channels & clear alignment on go to strategy.
Be the key support of online sales growth by optimizing and managing E-Commerce Daily Operations closely with Logistics/Call Center/Accounting/IT teams.
Facilitating the continuous improvement processes of all E-Commerce operation process, ensuring all Key Performance Indicators (KPI) are achieved. Driving and executing action plans for any necessary improvements.

Marketing & operations:

Setting with the Marketing team and local team the yearly E-COM marketing calendar and reviewing it per quarter based on performance and in line with E-COM commercial objectives.
Ensuring that E-COM activations are fully harmonized with offline ones ensuring a comprehensive sync of offering & communication.
Assisting with the relationship between local subsidiary, HQ E-business team, development/technical, logistics partner and external agencies, when needed, to ensure maintenance and evolution of the sites supporting the definition of the project (costs/deadlines/activities).
Supporting on E-CRM, Media and Influence activations to drive traffic to the DTC, and putting in place actions to catch and care E-commerce Customers
Managing all E-Commerce related issues daily with Call Center including but not limited to complaints handling, return/exchange, charge back inquiries, site issues etc.

E-merchandising:

Coordinating with the E-COM HQ team on the visibility & activation for all launches ensuring brand codes are respected & all assets are live on time.
Reporting all e-commerce needs to central in order to complete launch toolbox.
Communicating with central for E-COM asset deployment in order to ensure alignment on visibility & minimizing task duplication between local & global teams.
Liaising with the digital team to ensure that brand & product pages are relevant with a strong point of differentiation and in line with TOV.
Monitoring proactively the website performance (bugs or improvements) and promptly assign to the tech team.

Product management:

Catalogue management coordination (product publication and planning).
Monthly tracking of available assortment in order to ensure that all products are listed. Communicate all gaps to sales and logistics teams.
Communicating quarterly sellout analysis by franchise with all departments and share a clear action plan to optimize activation by platform.
Managing assortment with the marketing product managers and sales manager and update on bi-yearly basis taking into account discontinuations, launches and alignment with brand & platform strategies.

Reporting:

SKILLS

EXPERIENCE

Postuler