Working along with the Boutique Director/Manager, the Trainee Manager has to learn the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:
- Maximize every sale, minimize stock losses, and bring new clients to the business.
- Open and close the boutique
- Coach, staff, schedule, merchandize, and complete inventory.
- Ensure policies and procedures are followed in order to achieve maximum results.
- Exemplify the Dior Values on a consistent basis
Commercial Performance and Team Management
- Maximize sales and measure sales performance and conversion rates on a daily basis.
- Assist in assigning and monitoring sales goals of Sales Associates
- Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
- Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
- Facilitate proper communication between management and associates.
Clientele Service and Management
- Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
- Train the team on optimizing Capture Rate and After Sale do develop personal customer database
Product and Stock Management
- Gather merchandise for transfers, damages, and returns-to-vendor (RTV's).
- Oversee and participate in department inventories.
- Monitor proper pricing of merchandise
- Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
- Help solve problems that affect the department's service, efficiency, and productivity.
- Lock and secure the store, and oversee compliance with all security procedures.
Skills and Competencies:
- build relationships
- effectively contribute to manage sales staff toward achievement of sales and clienteling objectives
- manage boutique operations effectively including attendance, merchandising, and housekeeping standards
- merchandize effectively
- communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
- operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.
- Graduation from a Top School
- Spanish, German, Russian, Turkish or Arabic mother tongue
- Sense of initiative and commercial creativity with fashion sensitivity
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
- Ability to maintain presence on selling floor for long periods as needed.
- Strong interpersonal, communication, organization and follow-through skills
- Potential to grow within the structure to become a real manager
Information à l'attention des candidats
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality," he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses' happiness.
Rich in exceptional heritage, with a community of more than 6 500 talents, our House embodies Christian Dior's "House of Talents" today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we bloom & deliver Excellence with determination, courage & Optimism.
*The Little Dictionary of Fashion
** Published in English as Talking About Fashion