Customer Service Executive - Saudi Arabia

  • Société : Parfums Christian Dior Arabia
  • Lieu : Saudi Arabia
  • Secteur d'activités : Parfums & Cosmétiques
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Logistique
  • Expérience requise : Minimum 2 ans
  • Référence : PCD15350
  • Date de publication : 04.03.2018


As a member of the Logistics Department for Parfums Christian Dior Arabia, the Customer Service Executive is responsible for the complete follow-up of the market orders in terms of service levels, issue the necessary adjustments, & liaising with the warehouse to improve the lead-time, reactivity & the quality of the service.

He/She will also be the warehouse operations liaison between the logistics of the company and the outsourced warehouse team in terms of delivery lead-time & customer service.

The Customer Service Executive will report to the Logistics Manager.



The Customer Service Executive will work on :


  • Live updating & processing of sales orders in ERP system
  • Daily reporting of confirmed sales orders
  • Ensuring that the Warehouse daily receives and supplying POs
  • Issuing returns & following up with the Warehouse to ensure receipt of goods returned
  • Reporting monthly the returns made for each region
  • Ensure an Excellent Customer Service by updating lively the shortages for the daily OOS report and launches OTR report updating & follow-up.


  • Ensuring that the customer claims are immediately solved with taking the proper action. Will also need to report it daily
  • Collecting monthly from the warehouse team the delivery lead-time of orders.
  • Ensuring that targeted delivery lead time is met & following up with the warehouse team to achieve it
  • Solve issues causing delay on the short & long term
  • Market returns follow-up from end to end and daily reporting of credit notes issued


  • Commutating invoices
  • Sending proof of payment
  • Sharing shipment details with the warehouse
  • After reception of each PO, send claim to supplier & update the follow up file


  • Establishment of new analysis and reporting relevant to the logistics department
  • Write the Key Work Processes Documentation
  • Monthly Balanced Scorecard implementation, monitoring and reporting



  • Bachelor Degree and first successful professional experience in logistics, supply chain, transport, forecast or customer service are highly required
  • Previous experiences in the cosmetic and/or luxury industry is a strong advantage
  • Customer service oriented
  • Organized and detail-oriented, able to multitask by managing deadlines
  • A dynamic and proactive personality, with strong communication skills
  • Good knowledge of Microsoft Office Suite, and most particularly Excel
  • Must be fluent in English. Arabic is a plus

Parfums & Cosmétiques

Acteur mondial majeur dans le parfum, le maquillage et le soin, le pôle Parfums & Cosmétiques regroupe grandes Maisons historiques et jeunes marques à fort potentiel.

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