General Missions :
The Counter Manager (CM) is the Guerlain responsible person on the Bijenkorf Counters under the supervision of the Retail Manager.
He/She is responsible for achieving the target of the counter, respecting the brand image and the level of service that is offered to our clients.
She/He takes care of the daily management of the counter and drives the results of the whole team.
As a member of the Guerlain Team, she/he is responsible for demonstrating the Guerlain value towards the clients and her/his colleagues as well as demonstrating a Guerlain attitude at all times.
- Act as a role model for the team in terms of sell as well as counter and activity rules.
Responsible for achieving the turnover targets of the counter (daily, weekly, monthly and yearly).
Determining and following up individual and team objectives.
She/he is the intermediary between the head office and the Guerlain counter team.
Managing and motivating the entire counter team through regular coaching and evaluations.
Is responsible for 100% respect for the Guerlain brand image in all aspects (merchandising, Beauty Consultants grooming and attitude...).
Guarantees the highest level of customer service and has an active attitude to increase the number of direct contacts with consumers and strengthen loyalty to Guerlain.
Responsible for the realisation of all administrative tasks: planning, stock and orders, Addict-to-BC reports....
Efficient communication with Guerlain Management
Represents Guerlain towards the Floor and Store Manager of de Bijenkorf.
Visagie training and/or training as a beautician
Good knowledge of the Dutch language in words
Good knowledge of the English language in words
Managing and stimulating a team
Willing to learn
Excellent ability to function in a team, but also to operate independently