Clienteling Specialist (F/H)

  • Société : Sté Louis Vuitton Services
  • Lieu : France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée déterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 2 ans
  • Référence : LVM07080
  • Date de publication : 10.10.2018

Poste

Within the Digital Retail & Client Development department, we are looking for a Clienteling Specialist to support the Louis Vuitton growing Clienteling activity through:

1) Support to Zones / Retail teams

  • Gather feedback and identify pain points and opportunities in the current Clienteling activity in stores
  • Animate the Client Dev Community in Zones and Stores and ensure a regular follow-up
  • Develop training materials in order to achieve the full adoption of the Clienteling tools and Apps.

2) Project Management / Innovation

  • Partner in close collaboration with IS teams and Developers to continue to enhance and improve the LV Clienteling Apps (My CC / Icon / Lv Catalogue App )
  • Analyze and benchmark existing Clienteling solutions and opportunities on the market and among competitors to ensure LV stays at the upfront of the business and technology innovation

3) Reporting / Follow-up

  • Put in place dashboards allowing to follow the Clienteling Activity and impact on business (e.g. appointment sales)
  • Analyze /the activity with Central and Zone Teams and identify areas of improvement

 


Profil

Formation: Master's Degree (Bac+4/5, Business school or equivalent)

Expérience (Type & durée): A previous experience in Retail (preferably at Louis Vuitton) is required. Project Management skills are a plus

Compétences: Powerpoint & Excel Expertise, Salesforce and/or Photoshop skills are a plus

Qualités professionnelles: Curiosity, Sense of Initiative, Entrepreneurial Spirit, Team Spirit, Good Interpersonal Skills, Solution oriented, Interest in development of apps

Langue : French & English

Postuler

Mode & Maroquinerie

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