Client Service Center Manager EME (F/H)

  • Société : Celine Europe
  • Lieu : France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Merchandising
  • Expérience requise : Minimum 5 ans
  • Référence : CELI01289
  • Date de publication : 25.07.2018


This position aims at supporting the daily E commerce business in providing daily support to the pilot stores teams as well as implement & optimize processes for this new business.



Main responsibilities include:

  • Support the E-Commerce Manager to drive best practice and optimum processes across the zones
    • Daily support to the Pilot Stores
    • Ensures the e commerce orders are processed correctly
    • Challenges the stock pool on supporting the business (transfers, stock's accuracy...)
    • Makes reporting on ecommerce business (orders leadtime, transfers reports...)
    • Align knowledge between pilot stores & up skill if necessary
  • Works with RM and ops Managers to anticipate & implement e commerce space in the network (planning and management of new e commerce space openings)
  • Responsible of the shipping documents & materials in store related to E Commerce
  • Act as project coordinator for HQ projects (Seamless, networks expansion, new developments..) providing support to the stores during their pilots when in the region.
  • Support Store Managers in developing their understanding of key operational processes relating to e-commerce
  • Support new store managers, teams & Digital Referents on Cegid Omnichannel & stock's organisation
  • Actively working with the retail operations manager reducing costs, sales policy alignment, process & organization optimization, considering store's needs & challenges
  • Manages processes in stores in compliance with the law (C&C, Request an appointment..)
  • Works with Finance team when identifying discrepancies in process (negative stocks...), correct them and share with the stores results & solutions to improve
  • Take responsibility for being up to date with current policies and procedures and to adhere to these.
  • In alignment with the store managers train the stock controllers to;
  • Structure their working day including the e commerce
  • Strengthen their working practices (i.e prioritising)
  • Check the e packaging processes
  • Manages store locator: by getting the information on time and challenging them. Updates the information in the website.


  • Excellent communication & organizational skills
  • Digital mindset
  • Experience in project management
  • Omnichannel experience is a plus
  • French & English fluent

Information à l'attention des candidats

  • Directly reports to the Digital & Ecommerce Manager Europe inside the EME Retail Team
  • Visit to stores. Regular travelling to the zones in Europe

Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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