Chargé(e) Des Retours Qualités H/F

  • Société : Givenchy S.A.
  • Lieu : France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Logistique
  • Expérience requise : Minimum 5 ans
  • Référence : GIV00634
  • Date de publication : 12.07.2018

Poste

Inside Givenchy Care Service department, you are responsible of all Quality and after sales operations for Europe and Middle East omnichannel network, including stores, call center, wholesale and ecommerce. It covers all product categories of Givenchy: Leather goods, Shoes, Ready to wear, Accessories. He/she report to Care services Manager.

 

Main Responsibilities:

With respect for Givenchy Quality commitment, and Givenchy service mindset, your missions are to animate aftersales and Quality flows:

  • Quality and AfterSales activities in EMEA: answering to your omnichannel network, following the cases, being ambassador of Givenchy Quality and Services
  • Quality and AfterSales KPI and Client survey (Leadtime, Customer satisfaction). Relative Improvement Action plan
  • Promote Givenchy quality standard and store best practices
  • Processes, tool, training programs for retail and wholesale; animation/implementation in EMEA
  • EMEA Spare Part management
  • Coordinates implementation of new services for Clients

Profil

  • Master degree
  • 3 years minimum in aftersales/quality/production/development
  • Strong experience in change management
  • Fluent in English & Ability to work in an international environment on transversal projects
  • Outstanding organization skills and attention to detail.
  • Strong analytical skills & computer/excel skills
  • Strong communication, interpersonal and problem solving skills, ability to work across functional areas, Teamwork oriented
  • Customer oriented, a retail experience is a plus
  • Technical expertise and interest
  • Ethics/Values/Integrity/Trust
Postuler

Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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