CDI - Project Manager Stratégie et Expérience Client EME H/F

  • Société : Sephora SAS Siège Neuilly
  • Lieu : France
  • Secteur d'activités : Distribution sélective
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Digital
  • Expérience requise : Minimum 2 ans
  • Référence : SEPH02336
  • Date de publication : 27.03.2018

Poste

Looking for a beauty opportunity in a challenged industry and collaborating environment?

Join our "Client Strategy & Experience team" within the Europe & Middle East Digital Department as Project Manager and get involved in the implementation of customer actions on all touchpoints!

 

As a Client Experience Project Manager and under the direct supervision of a Senior Project Manager, you will get exposure to cross-functional teams thanks to:

 

  1. Your highly involvement in the creative process with:

- The production of the different communications sent to animate the cardholders (life cycle, institutional, promotional, etc) including the brief to the agency, the follow-up and the delivery of the materials (printer files for offline media / html files for e-mailings).

- The development of gifts for the cardholders including the sourcing of the gifts and the design of the packaging in collaboration with the brands and creative teams.

 

  1. Your pro-active participation in the management of different CRM projects for all EME countries by:

- Accompanying countries in the implementation of the program strategy (follow-up, recommendation of corrective actions, best practices, benchmarks, etc.)

- Ensuring the daily relationship with country interlocutors as entry point for the CRM team.

- Being a key support for setting up new projects in the different countries and assist them in the development of the associated communications,

- Contributing in the personalization of the customer relationship (analysis and strategic thinking, results monitoring and optimization proposals)


Profil

Education and Experience:

- 2 or 3 years of experience with previous work experiences in Digital/CRM. An experience in a Communication agency is a real plus.

- Education type MBA or equivalent Master degrees from business school;

- Fluent in French, English (spoken and written) mandatory.

 

Characteristics:

- Customer centric

- Creative thinker with high level of adaptability for a fast-paced environment

- Rigorous and organized

- Multi-projects

- Excellent communication skills with a collaborative mindset


Information à l'attention des candidats

Education and Experience:

- 2 or 3 years of experience with previous work experiences in Digital/CRM. An experience in a Communication agency is a real plus.

- Education type MBA or equivalent Master degrees from business school;

- Fluent in French, English (spoken and written) mandatory.

 

Characteristics:

- Customer centric

- Creative thinker with high level of adaptability for a fast-paced environment

- Rigorous and organized

- Multi-projects

- Excellent communication skills with a collaborative mindset

 

Aucun autre document que votre CV et lettre de motivation ne vous sera demandé dans le cadre de votre candidature

Postuler

Distribution sélective

Parce que chaque client est unique, les enseignes de Distribution sélective du Groupe offrent à chacun une expérience d'achat à la hauteur de ses aspirations.

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