CDD - Senior Project Manager - Strategy et Experience Client EME H/F

  • Société : Sephora SAS Siège Neuilly
  • Lieu : France
  • Secteur d'activités : Distribution sélective
  • Type de contrat : Emploi à durée déterminée
  • Métier : Marketing
  • Expérience requise : Minimum 5 ans
  • Référence : SEPH02468
  • Date de publication : 15.05.2018


Looking for a beauty opportunity in a challenging industry and collaborating environment?

Join our "Client Strategy & Experience team" within the European & Middle East Digital Department as Senior Project Manager and get involved in the strategy and the implementation of Sephora's customer actions throughout all touchpoints!


As a Client Experience Senior Project Manager you will integrate a cross-functional team & manage one Junior Project manager to handle following missions:


  1. High involvement in the creative process through:

- The creation of the different communications sent to animate our cardholders (life-cycle, institutional & promotional communications) including the brief to the agency, the follow-up and the delivery of the materials (printer files for offline media / html files for e-mailings).

- The development of gifts for the cardholders including the sourcing of the gifts and the design of the packaging in collaboration with the brands and creative teams.


  1. Your pro-active participation in the management of different projects for all EME countries by:

- Accompanying countries in the implementation of the program strategy (recommendations, follow-up, recommendation of corrective actions, best practices, benchmarks, etc.)

- Ensuring the daily relationship with country interlocutors as entry point for the team.

- Being a key support for setting up new projects in the different countries and assist them in the development of the associated communications,

- Contributing in the personalization of the customer relationship (analysis and strategic thinking, results monitoring and optimization proposals)



Education and Experience:

- 5/6 years of experience

- Previous work experience in Digital/CRM

- An experience in a Communication agency is a real plus

- Education type MBA or equivalent Master degrees from business school

- Being fluent in French & English is mandatory.



- Customer centric

- Creative thinker

- High level of adaptability for a fast-paced environment

- Rigorous and organized

- Multi-projects oriented

- Excellent communication skills with a collaborative mindset


Distribution sélective

Parce que chaque client est unique, les enseignes de Distribution sélective du Groupe offrent à chacun une expérience d'achat à la hauteur de ses aspirations.

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