Boutique Manager Chaumet - MADRID

  • Société : Chaumet International SA
  • Lieu : Spain
  • Secteur d'activités : Montres & Joaillerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Retail / Magasin
  • Expérience requise : Minimum 10 ans
  • Référence : CHAU00410
  • Date de publication : 06.10.2018

Poste

Mission: Reporting to the European Retail Director, the Chaumet Boutique Manager is responsible for the overall management of the Boutique: to insure sales performance, profitablitly, Brand recognition, team development, superior customer service and customer database building and development. It is the manager's responsibility to communicate and transmit these expectations to the team. Position based in Madrid. Team: >  3 Sales Associates Responsibilities: >  Achieves monthly and yearly Boutique turnover and KPI targets set by the brand >  Sets monthly objectives for all Sales Associate and motivates team on a daily basis >  Completes daily and monthly reporting to analyze business trends and needs >  Is responsible for the overall training and development of Sales Associates and reviews their performances (coaching, one to one) >  Holds briefings to insure consistent communication and information level >  Upholds company's customer service standards >  Is responsible for developing the customer database, recruit new clients and build loyalty with repeaters >  Proposes local activation opportunities and develops external relationships to ensure maximal exposure, increase traffic and boost sales >  Manages Boutique Stock, reviews stock levels and communicates product needs >  Is responsible for the Boutique administration (cash flow, shipments, repairs, security) >  Insures team understanding and adherence to Maison policies and procedures >  Insures that all visual directives are respected and executed (cleanness, merchandising, team grooming) >  Represents the Brand inside and outside of the Boutique >  Insures communication with local management and back office

Profil

>  At least 5 years of management experience in luxury environment ideally in retail >  Very good general education and sense for etiquette >  Strong sense of luxury service and aesthetics >  Fluent in Spanish and English >  Result and action oriented with strong entrepreneurial mindset >  Natural leader with good interpersonal competences and empathy >  Autonomous with good analytical and organizational skills >  Excellent communicator, able to develop a network

Information à l'attention des candidats

Chaumet is part of the LVMH Group (Moët Hennessy - Louis Vuitton)
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Montres & Joaillerie

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