After Sales & Quality Manager (H/F)

  • Société : Givenchy S.A.
  • Lieu : France
  • Secteur d'activités : Mode & Maroquinerie
  • Type de contrat : Emploi à durée indéterminée
  • Métier : Logistique
  • Expérience requise : Minimum 10 ans
  • Référence : GIV00591
  • Date de publication : 15.05.2018


Maison Givenchy (LVMH Group) is today a luxury brand recognized worldwide for its Haute Couture, women's and men's ready-to-wear collections. As well as for its accessories.


Steeped in the tradition of Haute Couture, the House embodies French elegance thanks to our qualified teams at the service of a unique know-how.


This position is responsible for managing and implementing processes on After-sales and Network Quality (Care team management, tools, processes, store animation, stock control, repair centers, spare parts, relationship with production for improvement...).


He/she report to Supply Chain Director.


Main Responsibilities:


  • In charge of animating a CARE community (Services, aftersales and Quality), with direct management of Central/Europe Care Services team


  • Insure AfterSales and Network Quality activity governance (service level, costs..)


  • In charge of Central Network Quality:
    • Final decision (for Zones and warehouses Care/Control team), in collaboration with BU
    • Quality Reporting and Alert to Product Quality team (in production department)
    • Action plan, in collaboration with Product Quality team
    • Quality processes, procedures, training programs and material for warehouse and stores
    • G-Care tool management
    • Quality Crisis management


  • Master degree
  • 5 to 8 years' experience in AfterSales/Quality
  • Strong experience in change management
  • Fluent in English & Ability to work in an international environment on transversal projects
  • Outstanding organization skills and attention to detail.
  • Strong analytical skills & computer/excel skills
  • Strong communication, interpersonal and problem solving skills, ability to work across functional areas,Teamwork oriented
  • Customer oriented (Store experience would be a plus)
  • Technical interest/expertise
  • Ethics/Values/Integrity/Trust

Mode & Maroquinerie

Maisons à l’héritage unique et jeunes marques en devenir composent ce pôle d’exception. Chacune de leurs créations se fait objet de désir, toujours empreint d’intemporalité.

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